Tell us about the damage.

We work with every major insurance carrier. We’re a Direct Repair Program (DRP) shop with several of them, which usually means a faster claims process and no need for you to chase your adjuster.

If you’re filing a claim, just bring us your claim number and we’ll handle the rest — including coordinating with your adjuster, ordering OEM parts, and submitting supplements when hidden damage is found.

If you’re paying out of pocket, we’ll give you a written estimate before any work begins. No surprises.

Most insurance policies include rental coverage during a covered repair. We’ll help you coordinate with your carrier so the rental is paid through the claim — you usually don’t pay out of pocket.

If you’re paying for the repair yourself or your policy doesn’t include rental, we can recommend nearby rental partners and (when available) provide shop-loaner vehicles for shorter repairs.

Ask us about your specific situation when you bring the vehicle in.

It depends on the damage, the parts availability, and the insurance approval cycle. A few rough benchmarks:

• Minor cosmetic damage (bumper, fender, single panel): 3–5 business days
• Moderate damage (multiple panels, light structural work): 1–2 weeks
• Heavy damage (frame, airbag deployment, parts on backorder): 3+ weeks

The biggest variables are usually parts and supplements. If hidden damage is discovered during disassembly, we have to submit a supplement to your insurance carrier and wait for approval before continuing — which can add days to the timeline depending on how quickly the carrier responds.

We’ll give you a target completion date when we start your repair, and we’ll update you if anything changes.

It depends on your insurance policy, the age of your vehicle, and what’s available.

OEM parts (made by the original manufacturer) are typically used on:

• Newer vehicles still under factory warranty
• Vehicles with policies that include OEM parts coverage
• Structural and safety-critical components, regardless of policy
• Manufacturers that require OEM-only repair to maintain certifications (Tesla, several luxury brands)

Aftermarket or recycled parts may be used on:

• Older vehicles where OEM parts are no longer in production
• Cosmetic, non-structural components when your policy specifies it
• Cases where OEM parts are on extended backorder

Whatever your policy specifies, we’ll tell you in advance what’s going on the vehicle. If you want to upgrade to OEM and your policy doesn’t cover it, you can pay the difference — we’ll quote it before we order.

Yes. If you’re being towed in or just can’t make it during business hours, follow the after-hours drop process:

1. Park the vehicle in the marked drop-off spots near the front entrance.
2. Drop your keys in the labeled key-drop box on the front door.
3. Leave a note with the keys including your name, phone number, and “after-hours drop” — we’ll match it to your estimate request the next morning.
4. If you’re being towed, ask the tow driver to leave the vehicle in the drop-off area, not on the street or in front of bay doors.

We’ll call you the next business morning to confirm we received the vehicle and walk through next steps.

Here’s what to expect, start to finish:

1. Estimate — You submit photos and damage details (online or in person). We give you a written estimate.
2. Insurance coordination — If you’re filing a claim, we work directly with your adjuster to get the repair approved and a check issued.
3. Drop off the vehicle — You bring it in (or have it towed). We do an in-person inspection and start the disassembly.
4. Parts ordering — Once we know what’s actually damaged (sometimes hidden damage shows up after disassembly), we order parts.
5. Repair work — Body work, structural repair, paint, refinishing, reassembly.
6. Quality check — Multi-point inspection before we hand it back. If anything’s not right, we fix it before you ever see it.
7. Pickup — We walk you through the repair, hand you the keys, and answer questions. Final invoice and any deductible due at pickup.

We keep you updated through every stage. If anything changes — supplements, parts delays, discovered damage — you’ll hear about it from us, not your adjuster.